This policy explains how Domaine Lombard collects and uses your personal data when you visit www.domaine-lombard.com, get in touch with us, request a brochure or a quote, or book a stay. It also sets out how long we keep your data and how you can exercise your rights under the General Data Protection Regulation (GDPR) and French data protection law.
This policy was last updated in November 2026.
Who is responsible for your data
The data controller is SARL LOMBARD DISTRIBUTION, publisher of this website, located at 420 chemin de Manute, 26250 Livron-sur-Drôme, France.
If you have any questions about your data, email us at contact@domaine-lombard.com or call us on +33 4 75 61 64 90. The publication director is Luc Ardouvin. Further legal information is available in our legal notice.
What data we collect and why
We only collect the data we need for each purpose. Fields marked as required in our forms are needed to handle your request. All other fields are optional. We never sell or rent your data.
Contact form
Data collected. We collect the information you enter in the form, including your name, email address and message.
How we use it. We use it to reply to your enquiry and follow it up. Your message reaches us by email, and a copy is stored in the website’s database.
Legal basis. This processing is based on our legitimate interest in replying to people who contact us. Where your enquiry concerns one of our services, it is a step taken at your request before entering into a contract.
Newsletter
Data collected. We collect your email address.
How we use it. We use it to send you our newsletter, with our news and offers.
Legal basis. This processing is based on your consent. You can unsubscribe at any time using the link included in every newsletter, or by writing to us.
Brochure download
Data collected. We collect your first name, email address, profile (individual or business) and your agreement to be contacted. If you tick the relevant box, we also record that you would like to receive our newsletter.
How we use it. This information allows our sales team to get back to you about your project, with an approach suited to your profile. It is sent to the team by email and is not stored on the website.
Legal basis. This processing is based on your consent, which you give by ticking the box agreeing to be contacted. Signing up to the newsletter is optional and relies on separate consent. You can withdraw either at any time.
Event quote requests
The quote request button works differently depending on the device you use.
On a mobile phone. The button opens WhatsApp with a pre-filled message addressed to the estate. Nothing reaches us until you send that message yourself. If you do, we receive your phone number, your WhatsApp profile name and the content of your messages. WhatsApp is a Meta service, which handles these conversations under its own privacy policy.
On a computer. The button opens Mews Events, the event booking tool provided by Mews Systems. The information you enter there, such as your contact details and the details of your event, reaches us through this tool.
How we use it. We use this information to look at your project, send you a quote and, if you go ahead, organise your event.
Legal basis. This processing consists of steps taken at your request before entering into a contract, followed by the performance of that contract once your event is confirmed.
Booking a stay
Stays are booked through Mews Distributor, a booking tool provided by Mews Systems that opens in a window embedded in our website. The information you enter there, including your payment details, is collected and processed directly by Mews. It does not pass through our website, which has no access to it.
How we use it. This information is used to record and manage your booking, process your payment and prepare for your arrival.
Legal basis. This processing is necessary to carry out your booking and to meet our legal obligations, particularly our accounting obligations.
For more information, please see the Mews privacy policy.
Online wine shop
Our wine shop is a separate website, www.lombard-wineshop.com, with its own privacy policy. We encourage you to read it before placing an order.
Website analytics
Data collected. With your consent, we measure traffic on the website using Google Analytics 4, which we trigger through Google Tag Manager. These tools collect information about your visit, such as the pages viewed, the length of the visit, your type of device and browser, and your approximate location. This information is linked to a random identifier, not to your name.
How we use it. These statistics help us understand how the website is used and how to improve it.
Legal basis. This processing is based on your consent, collected through the cookie banner. If you decline, no analytics cookies are placed on your device.
Who receives your data
Your data is only available to the members of the Domaine Lombard team who need it to handle your request, in particular our sales team.
We also use service providers who process certain data on our behalf and according to our instructions.
- OVH, 2 rue Kellermann, 59100 Roubaix, France, hosts the website.
- Mews Systems provides the tools used to book stays and request event quotes.
- Google provides the analytics tool, which is used only if you have accepted it.
If you contact us on WhatsApp, your messages are carried by Meta, which processes them under its own terms.
Finally, your data may be disclosed to public authorities where the law requires us to do so.
Transfers outside the European Union
Some of our providers, notably Google and Meta (WhatsApp), are based in the United States or may process data there. These transfers rely on the European Commission’s adequacy decision for the EU-US Data Privacy Framework, where the receiving company participates in it. Otherwise, they are covered by standard contractual clauses adopted by the European Commission.
You can find out more about these safeguards by writing to us at contact@domaine-lombard.com.
How long we keep your data
We keep your data only for as long as we need it for the purposes described above. After that, we delete it or make it anonymous.
- Messages sent through the contact form are kept for three years from our last exchange.
- Your email address is kept until you unsubscribe from the newsletter.
- Information provided when downloading the brochure is kept for three years from your last contact with us.
- Quote requests that do not go ahead, including those received on WhatsApp, are kept for three years from the last contact. If your event is confirmed, the data is kept for the duration of our contractual relationship, then archived for five years, which is the statutory limitation period.
- Booking data is kept for the duration of your stay and its payment, then archived for five years, which is the statutory limitation period.
- Invoices and accounting records are kept for ten years, as required by the French Commercial Code.
- Cookies and analytics data are kept for the periods set out in the cookies section below.
Cookies and similar technologies
What is a cookie?
A cookie is a small file placed on your device when you visit a website. It can be used, for example, to remember your preferences or to measure traffic. Cookies that are needed for the website to work, or for a service you have asked for, can be placed without your agreement. Other cookies are only placed with your consent.
Cookies used on this website
| Cookie | Set by | Purpose | Duration | Category |
|---|---|---|---|---|
cookie_notice_accepted |
Domaine Lombard | Remembers your cookie choice. | 12 months if you accept, 6 months if you decline | Necessary |
pll_language |
Domaine Lombard | Remembers the language you have chosen. | 1 year | Necessary |
wordpress_*, wp-settings-* |
Domaine Lombard (WordPress) | Manage logins for website administrators. They do not concern visitors. | From the length of the session up to 1 year | Necessary |
_ga |
Google Analytics | Assigns a random identifier to tell visitors apart. | Up to 13 months | Analytics, with your consent |
_ga_* |
Google Analytics | Keeps track of your visit for statistical purposes. | Up to 13 months | Analytics, with your consent |
| Mews cookies | Mews Systems | Placed when you open the booking tool, they keep it working. | Set by Mews | Necessary for the service requested |
Analytics data linked to Google Analytics cookies is kept for up to 14 months.
When you leave our website for WhatsApp or the online wine shop, any cookies those services place are governed by their own policies.
Managing your consent
On your first visit, a banner lets you accept or decline analytics cookies. Declining does not restrict your access to the website in any way.
You can change your mind at any time using the “Manage cookies” button at the bottom of the page. Your choice is remembered for 12 months if you accept and 6 months if you decline, after which the banner is shown again.
If you withdraw your consent, we stop measuring your visits. You can delete any cookies already placed through your browser settings.
Browser settings
You can also block or delete cookies in your browser. Blocking all cookies may, however, stop some services from working, such as online booking. The main browser publishers explain how to do this.
Google also offers a browser add-on that disables Google Analytics on all websites.
Security
We take appropriate technical and organisational measures to protect your data against loss, alteration and unauthorised access. The website uses an encrypted connection (HTTPS), access to data is restricted to those who need it, and we choose service providers who offer sufficient security guarantees.
Please never send us your bank card details through the contact form, by email or by message.
Your rights
You have the following rights over your personal data.
- Right of access. You can find out what data we hold about you and obtain a copy of it.
- Right to rectification. You can have inaccurate or incomplete data corrected.
- Right to erasure. You can ask us to delete your data, unless the law requires us to keep it.
- Right to object. You can object to processing based on our legitimate interest, on grounds relating to your particular situation. You can also object at any time, without giving a reason, to the use of your data for marketing.
- Right to restriction. You can ask us to suspend the use of your data, for example while its accuracy is being checked.
- Right to data portability. Where processing is based on your consent or on a contract, you can receive the data you have given us in a structured, commonly used format, or ask us to send it to another organisation.
- Withdrawing consent. Where processing is based on your consent, you can withdraw it at any time. This does not affect processing carried out before you withdrew it.
- Instructions after death. You can tell us how you would like your data to be kept, deleted or shared after your death.
Your data is not subject to any fully automated decision-making.
How to exercise your rights
Write to us at contact@domaine-lombard.com or by post to SARL LOMBARD DISTRIBUTION, 420 chemin de Manute, 26250 Livron-sur-Drôme, France, stating which right you wish to exercise. If we have reasonable doubts about your identity, we may ask you for proof of identity.
We will reply within one month. This period may be extended by two months for complex requests, in which case we will let you know.
To unsubscribe from the newsletter, you can also use the link in every email. To change your cookie preferences, use the “Manage cookies” button at the bottom of the page.
Complaints to the CNIL
If you believe your rights have not been respected, you can lodge a complaint with the CNIL, the French data protection authority, online at www.cnil.fr or by post at 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France. If you live in another European Union country, you can also contact the data protection authority in that country. Feel free to contact us first, and we will do our best to resolve the matter.
Minors
This website is intended for adults. It presents wines, and the sale of alcohol to minors is prohibited in France. We do not knowingly collect personal data from minors. If you believe a minor has sent us personal data, please contact us and we will delete it.
Changes to this policy
We may update this policy to reflect changes to the website, our services or the law. The date of the latest update is shown at the top of this page. We encourage you to check it regularly.